Performance Improvement Program Director

Kellie leads performance improvement networks for Vizient. Network topics include patient/person and family engagement (PFE), culture/leadership/high reliability, health equity, and readmissions/care transitions. Kellie is a thought leader in the areas of PFE and health equity. She led the Patients First project for Vizient, a multi-year analysis of hospitals leveraging and deploying PFE in quality and safety improvement that demonstrated a correlation between high levels of PFE and improvements in patient outcomes, specifically lower rates of 30-day readmissions and falls with injury.

Blog: Communicating with Patients to Build Trusting Relationships, Patient Insights About Safely Accessing Care During the Pandemic

Kellie is a thought leader in the areas of PFE and health equity. She led the Patients First project for Vizient, a multi-year analysis of hospitals leveraging and deploying PFE in quality and safety improvement that demonstrated a correlation between high levels of PFE and improvements in patient outcomes, specifically lower rates of 30-day readmissions and falls with injury. The impact Equity program was deployed under her direction to multiple health systems to improve patient outcomes using quality improvement science through the lens of health disparities identification and resolution.

Kellie co-led national Affinity Groups for the topics of PFE and health equity for the Centers for Medicare and Medicaid and has served on the National Quality Partners Action Team to Co-Design Patient-Centered Health Systems.

She received her Bachelor of Science in Business from the University of New Hampshire and her Master of Science in Integrated Health Care Management from Western Governors University. She also received her Certified Patient Experience Professional (CPXP) designation.