“Managing Up” in Health Care Supply Chain


Whether you are a new employee or a seasoned professional with a new boss, taking time to consider three elements of "managing up" can help you establish trust and create an optimal working relationship with your boss.


How COVID Changed Long-Held Hospital Lab and Supply Chain Assumptions and What We Can Learn


Though there were many national and world events during 2020 that will go down in history, likely all will pale in comparison to the virus that changed the world forever. As we reflect on the one-year anniversary of the declaration of the COVID-19 pandemic, there are some lessons to be learned around every corner for those who are willing to look. Here are three long-held hospital lab and supply chain assumptions that COVID has forever changed, along with lessons learned to create a system more resilient to future demand surges.


Children’s Hospitals Utilize Opportunity to Strengthen Ambulatory Strategy


As children’s hospitals and large pediatric programs work toward recovery and stabilization, administrative and clinical leaders are assessing which elements of COVID-19 disruption and innovation are here to stay. Many children’s hospitals have begun to understand their continued volume depletion, attributing lost emergency department and inpatient volumes to the natural consequences of social distancing and additional reductions in inpatient utilization due to intentional strategies such as early discharge and outpatient shifts. Though outpatient shifts have been an ongoing trend impacting health care utilization for several years, the COVID-19 pandemic has accelerated site of care shifts to minimize time spent in a hospital and subsequent risk of infection exposure. In pediatrics, the outpatient shift has unique meaning and drivers depending on the acuity level of the condition or procedure.


The Ins and Outs of Communicating with Patients to Build Trusting Relationships and Improve Care


Providers need to adjust how they communicate with patients not only to meet the requirements of the 21st Century Cares Act, but to ensure patients receive necessary care and create lasting relationships with their patients. A Vizient survey of patient preferences reveal key insights about patient preferences for safely accessing care during the pandemic.


Seeing Sideways While Moving Forward


It’s natural to focus on the horizon as clinical volumes return to something approaching normal. Read why we need to keep our eyes moving to find those patients who should be returning but aren’t...not only including—but especially—when they can’t afford to. 


Addressing Social Determinants of Health During COVID-19 and Beyond: Leveraging Collaboration and Partnerships


Social determinants of health have captured national attention during the COVID-19 pandemic. You’ve no doubt seen firsthand the significant effects that COVID has had on our country’s most vulnerable populations. In part three of our blog series, read how hospitals and health systems are galvanizing support and resourcing to define and optimize their roles in addressing social determinants of health during the pandemic and beyond.


Is Just in Time Just in Trouble?


During COVID-19, you’ve lived the stories and heard of others—hospitals reprocessed supplies marked “single use only.” Personal protective equipment (PPE) such as masks and gloves were in extremely short supply. Some organizations are considering extreme measures to address the supply chain challenges that they experienced. Before you consider throwing in the towel on your distribution methodology that’s worked up until this point, here’s three common distribution methods and ideas about how to preserve supply availability during a disruption.


Patient Safety: Let’s Make It Hard to Make a Mistake


The Institute of Medicine defines patient safety as “the prevention of harm to patients.” While great strides have been made in the name of patient safety in the last 20 years, efforts to improve safe care will continue to be a priority for the unforeseeable future.


Preparing for an Offsite Accreditation Survey: Strategies for Success


The growing use of virtual technology during the COVID-19 pandemic is not just confined to advances in patient care via telemedicine. Companies also pivoted to virtual options to conduct business, including accrediting organizations such as the Joint Commission. During 2020, the accrediting organization suspended most of its onsite surveys from March through May in response to COVID but has since launched offsite surveys for many of its accreditation and certification programs. Survey success in a virtual environment relies heavily on providing access to information, so advance preparation and technology testing is important to ensure a smooth and successful survey. Here are several strategies to help ensure success for your hospital’s next offsite survey.


Addressing Social Determinants of Health During COVID-19 and Beyond: Leveraging Data that Matters


As hospitals continue to identify and address issues of health equity, it will be essential that they consider information from outside the single acute episode. Read how considering variations in risks, along with the context in which they exist, is essential to begin to address the specific risks that affect vulnerable subsets of patients.