Most recent posts

  • 06/19/18
    Just how mature are you? Ask a teenager that question, and you’ll elicit a response that probably borders on premature, with their developing drive toward independence and control. One thing we do know is that during adolescence, we all mature at different rates. But in time, we do mature. We develop processes that help us manage life, set goals and decide when it’s time to take action.more...
  • 06/13/18
    Providers know that the patient care transition has long been the hinge on which the patient’s outcome swings. They also know there are many points, both on the patient and provider sides of the care transition, which can alter its planned course. With the move to value-based care, health systems are constantly evaluating ways to improve these transitions.more...
  • 06/07/18
    Eliminating waste and reducing variation are becoming commonplace activities for health care supply chain professionals. To get at these opportunities, many supply chain leaders have likely participated in 5S and Kaizen events, been on a Gemba walk or worked through process flow mapping. I’d like to share with you a story—a true story —about a Lean Six Sigma activity that has steered me in the right direction more than once. I like to call this story, “Why Not to...more...
  • Useful tips to help prevent holiday disruptions
    05/31/18
    It’s almost a given that no matter how smoothly your hospital supply chain runs during normal operating hours, there is always some hiccup that occurs on those “non-normal” days. Surviving those times requires one thing: preparation. With up to seven holidays and long weekends per year, a lack of preparation and planning can easily create issues with customer service. To help you prepare your supply chain department for possible holiday disruptions, I’m sharing a list...more...
  • 05/23/18
    In 1960, the Harvard Business Review published a landmark article by Theodore Levitt entitled, “Marketing Myopia,” in which Dr. Levitt posed a defining question to American executives: What business are you really in? The article cited the failure by the railroads to recognize themselves as being in the transportation business, thereby enabling competitors from outside of the railroad industry to meet consumer needs with automobiles and airplanes.more...
  • 05/18/18
    The world has become connected. Social media platforms such as Facebook, Twitter and LinkedIn connect us to friends, family and associates. We now share information and experiences in real-time. Smart phone apps and exercise trackers log our health habits and congratulate us just for walking through the grocery store.more...
  • 05/16/18
    Clinical-supply integration (CSI) centers on ensuring that supply and device decisions reside with physicians and provides a vehicle to drive out unwarranted clinical variation. To do this, physicians must be informed by verified, accurate data. And, though data alone cannot integrate your supply chain, you cannot clinically integrate your supply chain without it. That’s because it’s the foundation of CSI and also the driver that sustains it.more...
  • Guest blog
    05/11/18
    It’s fitting that National Nurses Week ends this year on May 12—the birthday of Florence Nightingale. It brings to mind the powerful words she spoke in 1854 in response to what she saw in the hospital barracks housing the Crimean War’s sick and wounded: “We can do better than this.” As she made her solitary rounds with her little lamp, she saw doctors and caregivers not wash their hands, patients who weren’t helped to eat or get a drink of water, and others...more...
  • 05/09/18
    I was walking on a bluff overlooking Lake Michigan just before sunset when the peaceful lapping of the waves was interrupted by what sounded like a swarm of angry bees. The hum alternately grew louder then faded. Glancing up, I saw not a swarm of bees but a hovering camera, held aloft by four vertical propellers, with blinking red and green lights. A drone. It was my first close encounter with one of the tiny airships and it prompted me to do a little reading about the phenomenon of private...more...
  • Guest blog
    05/09/18
    I recently found myself feeling incredibly energized and inspired. I had hung up the phone after having a consultative conversation with two nursing leaders about a charge nurse leadership program I developed and implemented. Rather than them thanking me for the advice and direction I had provided, I found myself thanking them. They helped me remember my overarching vision for how I hope the work I do, day in and day out, will someday impact the broader vision of developing emotionally healthy...more...